CSP Registration

IMPORTANT NOTIFICATION: 2026 ATTESTATION AND COMMCOM 

Communications Compliance (CommCom) will not be conducting a Compliance Attestation lodgement and assessment cycle in 2026 under the Industry Code C628:2019 Telecommunications Consumer Protections Code (‘TCP Code’).  CommCom will also be winding up the company, so no compliance cycles will be run in the future.

The Carriage Service Provider Portal run by CommCom is not accepting new CSP registrations and will be decommissioned shortly.  CSPs already registered with CommCom will also receive individual confirmation via email.

In making these decisions, the Board of CommCom has had regard to the recent determination by the Australian Communications and Media Authority (‘ACMA’) to create a new Industry Standard to replace the TCP Code.  The ACMA announced that it will be acting with priority to achieve this outcome.

CommCom acknowledges the significant efforts made by CSPs since 2012 under the co-regulatory regime to demonstrate compliance with the TCP Code.  CSPs should maintain compliance with the TCP Code for the interim period as the focus of regulatory attention moves to developing the new Industry Standard and the associated compliance regime.  Please check the ACMA and Australian Telecommunications Alliance (ATA) websites for updates.